Thank you for choosing L'YON BEAUTY NEPAL for your beauty needs. We are committed to providing you with high-quality products and ensuring your satisfaction. Please take a moment to review our refund policy to understand how we handle refund requests.

1. Returns and Refunds:

  • Refunds of products which are damaged can only be returned.
  • We accept returns for a refund within 7 days of the original purchase date.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Refund:

  • To initiate a refund, please contact our customer support team at 9801017001 within 7 days of receiving your order.
  • Provide your order number, the name of the product you wish to return, and a brief explanation of the reason for the return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
  • We recommend using a trackable shipping service to ensure that the return is successfully delivered to us.

4. Inspection and Processing:

  • Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  • Refunds will be processed within 5 business days of receiving the returned item.

5. Refund Method:

  • Refunds will be issued to the original method of payment used during the purchase.
  • Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment provider.

6. Non-Refundable Items:

  • Certain items are non-refundable, including free gift items.
  • We do not refund shipping fees unless the return is due to an error on our part or a defective product.

7. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately with photos of the product and packaging.
  • We will provide instructions on how to return the item, and a replacement or refund will be processed upon receipt of the damaged or defective product.

8. Cancellation of Orders:

  • Orders can be cancelled within 24 hours of purchase. Once an order has been processed and shipped, it cannot be cancelled.

9. Contact Information:

  • For any refund-related inquiries or assistance, please contact our customer support team at 9801017001.

We appreciate your understanding and cooperation with our refund policy. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Thank you for being a valued part of the L'YON BEAUTY NEPAL community!